elexsisPrivacy Policy

This page describes what we collect when you use elexsis and how we keep that data protected. We operate our platform across multiple jurisdictions, including support for users accessing elexsis from Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitment is to be transparent about what information we gather, how we process it, and what rights you hold over your own data.

We collect personal information to verify your identity, process your payments through channels like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet), and settle your gaming transactions on elexsis. We also use data to prevent fraud, comply with local regulations, and improve our service. This policy outlines our practices; your account settings on elexsis allow you to control certain data preferences.

Our servers may sit outside your jurisdiction; however, we encrypt all data in transit using SSL and at rest on our storage systems. We do not sell your data to third parties for marketing purposes. Any processor handling your information on our behalf — such as payment-settlement providers or identity-verification services — operates under strict confidentiality agreements.

What We Collect on elexsis

We collect different data depending on how you use elexsis. When you sign up, we require your email address, a password you create, and your full name. When you fund your account, we collect additional information: your date of birth, national identity number (KTP), passport number, or driver's licence details. We photograph or upload your identity document directly through the elexsis app for KYC (Know Your Customer) verification. This process is mandatory before you can deposit or withdraw.

We log your activity on elexsis: which games you access, which bets you place during Liga 1 matches or Piala AFF tournaments, your session timestamps, and your account balance history. We record your payment method choices and store a token representing your selected payment rails (DANA, e-wallet, bank transfer, etc.) so you do not need to re-enter this information on repeat deposits. We also track your IP address, device type, and browser user-agent to detect anomalous login attempts and prevent account takeover.

Payment and Withdrawal Data

When you deposit or withdraw funds on elexsis, we retain records of the transaction: amount, payment method, timestamp, and settlement status. These records are held for regulatory and accounting purposes and remain on file for 7 years minimum. We do not store your full bank account number or payment-card details; instead, we tokenise your payment method on first use. Subsequent transactions reference only the token, not your underlying account credentials.

Cookies and Session Data

We use session cookies to keep you logged into elexsis and to remember your preferred odds display format (decimal vs. fractional) and language setting. These cookies expire when you close your browser or after 30 days of inactivity. We do not use tracking cookies to follow your behaviour across other websites. Our analytics system records which pages you visit on elexsis, how long you stay, and which features you interact with; this data is aggregated and never tied back to your personal identity.

How We Use Your Data on elexsis

Our primary purpose in collecting data is to operate elexsis securely and compliantly. We use your identity information to verify that you are of legal age and not on any gambling-exclusion registry. We use payment data to process your deposits and withdrawals and to reconcile transactions with our payment partners. We analyse your gaming activity to detect unusual patterns — for example, a sudden large bet from a previously low-activity account, or deposits during Idul Fitri holiday periods that deviate from your normal pattern — and we may flag these for review to prevent fraud.

We do not use your gaming data to target you with advertising, nor do we sell it to third-party marketers. We do share aggregated, non-identifying statistics with our payment providers and regulatory bodies (e.g., total transaction volume, number of active accounts by region) to demonstrate compliance. If you contact our support team via email or live chat, we retain your communication for record-keeping and quality improvement.

We may contact you via email to confirm account changes, notify you of deposit or withdrawal status, or inform you of account security alerts (e.g., a login from a new device). We do not send marketing emails unless you explicitly opt in through your account settings on elexsis.

Your Rights and Our Commitments on elexsis

You have the right to access, correct, or request deletion of your personal data. Contact our support team with your request; we will respond within 30 days. You have the right to download your account history in machine-readable format (JSON or CSV). You have the right to lodge a complaint with your local data-protection authority if you believe our processing violates your privacy rights.

We commit to keeping your elexsis account secure. We use SSL encryption for all logins and transactions. We offer optional two-factor authentication for additional protection. We hash your password so our staff cannot view it. We do not disclose your account information to third parties without your consent, except where required by law (e.g., court order, regulatory investigation).

Our servers are located in Europe and Asia. Your data may be transferred across borders to process payments or verify identity, but we maintain equivalent security and privacy standards regardless of location. You consent to this cross-border processing when you create an account on elexsis.

Contact and Governance

If you have questions about this privacy policy or wish to exercise your rights, contact our support team by email or live chat. We update this policy periodically; the last revision date appears at the foot of this page. Continued use of elexsis after policy changes constitutes your acceptance of the updated terms. We conduct data-protection impact assessments annually and maintain audit logs of all access to personal data on our systems.